Autonomous Service
Widely recognized as the global leader in autonomous mobility technology, WHILL provides self-driving devices to transport users seamlessly through airports and public spaces.
First and Only Commercial Operator since 2020
Over 700,000 autonomous rides delivered to date
Service available at 15 airports plus more in other facilities
Impeccable safety record: zero injury claims to date
Autonomous Service Device Features
Autonomous Service Device Features
Auto-Braking System
Using 360 degree sensors, device auto-brakes when an obstacle is detected
Control Panel (Service Screen)
Screen used to select destination, pause device, etc.
Desk Sensor, Stair Sensor
Emergency Stop Button
Device can be brought to an emergency stop with push of button
Front, Side and Rear Sensors
Omni-Wheel
Device can rotate 360 degrees in place for maximum clearance
Seatbelt
Speed Setting
Max speed: up to 2.2 mph (Human walking speed: 2.5 mph)
Storage Basket
Oversized to hold most carry-ons
Workforce Management
In addition to offering our proprietary system for remotely monitoring device performance, WHILL has seamlessly integrated with workforce management platforms to enable real-time dispatching. WHILL can be fully integrated with PRM management software and has the capability to integrate with other platforms.
Real-Time Dispatching:
Assigns special service requests to available resources, including agents and autonomous devices. Allows operators to seamlessly track the chain of custody for each request.
Fleet Management:
Tracks location, battery levels, availability, and status of all autonomous mobility devices in real time.
Data Analytics:
Provides ability to track and view usage data across resources available for PRM service.
Real-Time Dispatching:
Assigns special service requests to available resources, including agents and autonomous devices. Allows operators to seamlessly track the chain of custody for each request.
Fleet Management:
Tracks location, battery levels, availability, and status of all autonomous mobility devices in real time.
Data Analytics:
Provides ability to track and view usage data across resources available for PRM service.
Benefits
Scaling for accessibility: solutions for airports facing 30%+ annual rise in wheelchair push demand.
Enhanced Customer Experience
Providing a comfortable and safe transportation solution for visitors with limited mobility
Increasing choices for accessibility and independence
Generating a positive impact on overall customer satisfaction and perceived value of your facility
Increased Operational Efficiency
WHILL addresses staffing challenges by providing an additional tool - Autonomous Mobility
Providing transparency with real-time tracking of vehicle location across large public infrastructures
Reducing staff workload while improving service quality for guests
Tech Leadership in Accessibility
WHILL delivers an integrated suite of innovative hardware, software, and cloud-based solutions
Enhancing your brand image by offering innovative accessibility solutions
Building goodwill with advocacy groups and accessibility communities
WHILL: Your Partner in Innovation
Pre-Launch
Operational Assessment
WHILL performs a comprehensive evaluation of site infrastructure and conducts on-site behavioral surveillance to inform deployment strategy.
Facility Mapping
WHILL collaborates with your team to execute high-precision facility scans, finalize digital pathways, and configure autonomous routing.
System Configuration
WHILL implements a real-time fleet management platform that enables staff to monitor device location, operational status, battery health, and diagnostics.
Hardware Validation
WHILL executes rigorous safety and performance testing of all mobility units under live conditions.
Staff Training & Passenger Flow Simulation
WHILL provides training for your team to operate and manage the service daily, and monitors through launch phase to validate end-to-end service functionality in partnership.
Post Launch
WHILL Operational Enhancements
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Continuously monitor environments, update maps, and adjust speed zones
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Explore integrations for enhanced routing (e.g. elevator, dynamic parking, etc.)
Autonomous Oversight & Performance Metrics
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Partner with your on-site manager to own and track autonomous KPIs
Staff Coordination & Monitoring
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Setup clear check-in, eligibility, and boarding protocols at WHILL stations
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Provide standardized dispatching scripts
Maintenance & Service Optimization
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Regular check-up of all devices
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Provide suggestions in service operation adjustments
