Autonomous Service
Widely recognized as the global leader in autonomous mobility technology, WHILL provides self-driving devices to transport users seamlessly through airports and public spaces.
First and Only Commercial Operator since 2020
Autonomous Service Device Features
Autonomous Service Device Features
Integration with Workforce Management Platforms
In addition to offering our proprietary system for remotely monitoring device performance, WHILL has seamlessly integrated with workforce management platforms to enable real-time dispatching. WHILL is fully integrated with AvTech PRM management software and has the capability to integrate with other platforms.
Real-Time Dispatching:
Assigns special service requests to available resources, including agents and autonomous devices. Allows operators to seamlessly track the chain of custody for each request.
Fleet Management:
Tracks location, battery levels, availability, and status of all autonomous mobility devices in real time.
Data Analytics:
Provides ability to track and view usage data across resources available for PRM service.
Benefits
Scaling for accessibility: solutions for airports facing 30%+ annual rise in wheelchair push demand.
Enhanced Customer Experience
- WHILL provides a comfortable and safe transportation solution for visitors with limited mobility
- Increases choices for accessibility and independence
- Generates a positive impact on overall customer satisfaction and perceived value of your facility
Increased Operational Efficiency
- WHILL addresses staffing challenges by providing an additional tool – Autonomous Mobility
- Provides transparency with real-time tracking of vehicle locations across large public infrastructures
- Reduces staff workload while improving service quality for guests
Tech Leadership in Accessibility
- WHILL delivers an integrated suite of innovative hardware, software, and cloud-based solutions
- Enhances your brand image by offering innovative accessibility solutions
- Builds goodwill with advocacy groups and accessibility communities
WHILL: Your Partner in Innovation
Pre-Launch
1. Operational Assessment
- WHILL performs a comprehensive evaluation of site infrastructure and conducts on-site behavioral surveillance to inform deployment strategy.
2. Facility Mapping
- WHILL collaborates with your team to execute high-precision facility scans, finalize digital pathways, and configure autonomous routing.
3. System Configuration
- WHILL implements a real-time fleet management platform that enables staff to monitor device location, operational status, battery health, and diagnostics.
4. Hardware Validation
- WHILL executes rigorous safety and performance testing of all mobility units under live conditions.
5. Staff Training & Passenger Flow Simulation
- WHILL provides training for your team to operate and manage the service daily, and monitors through launch phase to validate end-to-end service functionality in partnership.
Post Launch
1. WHILL Operational Enhancements
- Continuously monitor environments, update maps, and adjust speed zones
- Explore integrations for enhanced routing (e.g. elevator, dynamic parking, etc.)
2. Autonomous Oversight & Performance Metrics
- Partner with your on-site manager to own and track autonomous KPIs
- Share best practices in setting and growing usage targets by tracking user funnel (i.e. total potential and eligible users to autonomous ride completions)
- Promote an “autonomous-first” mindset
3. Staff Coordination & Monitoring
- Setup clear check-in, eligibility, and boarding protocols at WHILL stations
- Provide standardized dispatching scripts
4. Maintenance & Service Optimization
- Regular check-up of all devices
- Provide suggestions in service operation adjustments