Recall Notice: WHILL Personal Electric Vehicles, Model Ci

Aug 27, 2024

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San Francisco, CA, October 6, 2019 - In September 2019, WHILL recognized a control pad performance issue with a small percentage of Model Ci units, serial numbers C_1711188_US – C_1909011_US and has remedied the issue. There have been no injuries or accidents reported to date.

Recall Details

Description:

This recall involves WHILL Model Ci.  The product is a personal mobility device that is powered by a lithium-ion battery, is occupant-controlled and motorized.  The serial number of the recalled device ranges from C_1711188_US to C_1909011_US.  The serial number label is located on the seat assembly.  WHILL and Model Ci are printed on the battery compartment.  The vehicles have one chair with a platform and four wheels.  The chairs are black, and the arm covers come in eight colors including white, red, blue, navy, gray, gold, pink, and black.

Remedy:

Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.

Incidents/Injuries:

There have been 15 reports of device malfunctions. No injuries have been reported.

Sold At:

Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.

Manufacturer(s):

WHILL, Inc. (Japan), of Japan

Importer(s):

WHILL, Inc. (USA), of San Mateo, Calif.

Manufactured In:

Taiwan

CPSC Recall number:

20-177

Consumer Contact:

WHILL toll-free at 844-699-4455, email at na.team@whill.inc.