In September 2019, WHILL recognized a control pad performance issue with a small percentage of Model Ci units, serial numbers C_1711188_US – C_1909011_US and has remedied the issue. There have been no injuries or accidents reported to date.
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium-ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black, and the arm covers come in eight colors including white, red, blue, navy, gray, gold, pink, and black.
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
There have been 15 reports of device malfunctions. No injuries have been reported.
Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
WHILL, Inc. (Japan), of Japan
WHILL, Inc. (USA), of San Mateo, Calif.
CPSC Recall number:
WHILL toll-free at 844-699-4455, email at email@example.com.