At WHILL, we know that travel plans can be unpredictable.

Whether you’ve realized at the last minute that you need an electric wheelchair or mobility scooter, 

or you’ve decided to stay one more day to explore the beauty of Japan, we are here to help. 

While our website handles standard bookings, we offer a suite of specialized “Add-On” services to ensure your trip is as stress-free as possible.

Airport Pickup & Drop-off: Mobility from the Moment You Land

Our standard service includes delivery directly to your hotel or residence.

However, if you need your rental right when you land to navigate the airport and start your journey immediately,

we offer a dedicated handling service at Haneda (HND) and Narita (NRT) airports

for a flat fee of  ¥3,700 (+ 10% tax).

To request this, simply provide us with: 

• Your Airport and Terminal number. 

• Flight details (Incoming or Outgoing). 

• Scheduled flight date and time.

Express Delivery: When Every Minute Counts

Missed our online order cutoff? Don’t worry. For customers in the Tokyo, Maihama (Chiba), and Yokohama areas, we offer an Express Delivery service.
We can often arrange for next-day delivery—and in certain urgent cases, even same-day delivery—to get you moving immediately. 

Express Delivery Pricing (per unit, in addition to the standard rental fee): 

• Model F (lightweight foldable electric wheelchair): 
  • Tokyo (23 Wards): ¥11,000 (+ 10% tax)
  • Yokohama / Maihama (Chiba): ¥15,000 (+ 10% tax)

• Model R (portable mobility scooter):
  • Tokyo (23 Wards): ¥21,000 (+ 10% tax)
  • Yokohama / Maihama (Chiba): ¥25,000 (+ 10% tax)

Rental Period Extensions: Stay a Little Longer

If you are already using your rental and decide you need it for an extra day,
or if you find that a one-day extension is more cost-effective than moving to a larger rental package, we are happy to extend your period.  

• Model F Extension: ¥5,000 per day 

• Model R Extension: ¥6,000 per day 

Money-Saving Tip: If you realize you need a longer rental at least 4 business days before your start date,
it may be cheaper to cancel your original order and place a new one for the full duration. Our team can help you calculate the best value! 

◆How to Request These Services 

To keep things simple, these premium services are handled directly by our support team via email. 

• First: Place your initial order via our WHILL Daily Rental Website. 
• Second: Send an email to jp.ss-sales@whill.inc with your order number and the service you require (Express, Airport, or Extension). 

Our team will confirm availability and finalize the arrangements for you. 

Ready to start your journey? Order Your WHILL Model F or Model R Now.