Mobility 
Wherever You Go 
in Japan

Rent mobility equipment with ease

Have it delivered wherever 
you prefer
 and use it with 
ease - WHILL Daily Rental

WHILL Model F
WHILL Model F
WHILL Model F
WHILL Model R
WHILL Model R
WHILL Model R
WHILL Model R
WHILL Model R
WHILL Model R

Perfect for Accessible Environments

In Japan, tourist spots and public transport are increasingly barrier-free, allowing smooth travel with an electric wheelchair.
With well-maintained ramps and elevators, you can navigate comfortably and confidently.

Easy Travel with Luggage

Many of our electric wheelchairs come with baskets, making it convenient for shopping and carrying souvenirs.
Enjoy stress-free sightseeing, staying light and mobile on your journey.

Overview

Daily Plan

Inspected and reused items
¥2,750~¥5,500 per day
Varies depending on rental period
Inspected and reused items
Tax-free rental fee, shipping fee not included.
※The rental period is from the delivery date to the collection date.
※Delivery time cannot be specified.
  • Only credit cards accepted
  • Exclusively available via online store
  • Front basket/cane holder included
  • Applicable models: Model F
  • Color: Light Blue
  • Rental period: From 4 days
Order online
For English email support,
please click here

Price list

Number 
of days		 Total
(including tax and
shipping)		 Daily rental
fee (tax exempt)		 Shipping fee
(tax included)
4days ¥33,000 ¥5,500 ¥11,000
5days ¥35,750 ¥4,950 ¥11,000
7days ¥41,800 ¥4,400 ¥11,000
10days ¥50,600 ¥3,960 ¥11,000
14days ¥61,050 ¥3,575 ¥11,000
20days ¥77,000 ¥3,300 ¥11,000
30days ¥93,500 ¥2,750 ¥11,000
In the case of 4 days
I was concerned about enjoying my Japan trip due to mobility issues, but thanks to WHILL, I was able to truly experience everything. I'm already planning my next visit to Japan!
Tokyo may be compact, but sightseeing requires considerable walking. This wheelchair service made exploring the city effortless and enjoyable.
The convenience of having it delivered directly to my hotel made all the difference.
Being able to reserve my WHILL electric wheelchair before leaving home gave me complete peace of mind while planning my trip.
I didn't want to burden my family by having them push me around. Renting this electric wheelchair was the perfect solution - it was remarkably easy to operate too!

How to use

01Choose your rental period and start date

4
5
7
10
14
20
30
Select the number of rental days from the options above.
*The first day is your delivery date, and the last day is the return date.
*Exact delivery time cannot be specified.

02Place your order online

Please place your order through our online store.
When ordering, provide your delivery and collection addresses.
Order online

03Delivery to your location

On delivery day morning, our staff will contact you to confirm the rental’s arrival time.
If receiving the rental at a location other than your home (such as a hotel or inn), please get permission from the location management first.
*The rental will be delivered assembled, so you can start using it right away.

04Return

On the final day of your rental, we'll collect the item from the address you provided when ordering. Please hand over all items to be returned to the person in charge.
Please follow the return checklist provided in the guidebook included with the rental.
If any item is not returned by the deadline, a late fee of 9,900 yen (tax included) will be charged per day.

Notes

  • Orders must be placed online only; phone orders are not accepted.
  • Credit card is the only accepted payment method.
  • Only the WHILL Model F (Light Blue) color is available for rent.
  • Please refrain from using if you weigh over 115kg or if you are too short to reach the footplate.
  • There is no exemption from liability for theft, loss, or damage caused by customer negligence.
  • If you fail to return the item by the due date, you will be charged an extension fee of 9,900 yen (tax included) per day. If you exceed the due date without notification, the same fee applies.
  • If you need delivery to a location such as a hotel, you must obtain permission from that address yourself. Please provide the following delivery information when placing your order:
    1. Last name, First name: Ensure it matches the name of the person making the hotel reservation.
    2. Phone number: Hotel phone number. We will inform you of delivery time. If you prefer to be contacted directly, please provide your personal number.
    3. Address: Hotel address
    4. Building name: Hotel name

Frequently asked questions

What about cancellations?
A. Please contact the Will Concierge Desk and tell us your order number, name, and that you would like to cancel. Cancellation fees are as follows:

・4 business days before the delivery date (excluding the same day): Free of charge
・From the day after the 4th business day before the delivery date until the day before the delivery date: 19,800 yen (tax included)
・After the delivery date: Full rental fee

*WHILL Concierge Desk's business hours are 9:00-18:00 on weekdays. Please note this in advance.
Can I change the number of rental days after placing an order?
You will need to cancel and place a new order.
Can I change the delivery date after placing an order?
Please contact us as soon as possible and we will try to accommodate your request. However, we cannot accept any changes after the product has been shipped.
Can I specify a delivery time?
We are sorry, but we cannot accommodate requests for specific delivery times. Thank you for your understanding.
What should I do if something goes wrong with WHILL during the rental period? Will I be charged for repairs?
We will not charge you for repairs if the breakdown is not caused by your negligence.
However, please note that if the breakdown is caused by your negligence, a separate repair fee will apply.
Can you deliver outside of Japan?
No, we cannot.
*Our dedicated agents in the United States, Europe (Netherlands), and China are ready to assist with your needs. For personalized service, visit your region’s website below.
https://whill.inc/us
https://whill.cn/
https://whill.inc/nl
How should I return it?
Staff member will come to collect the item on the last day of rental. There is no need for you to follow any procedures to return the item after use. A staff member will contact you by phone before collection.
FAQ

Overview

Daily Plan

Inspected and reused items
¥2,750~¥5,500 per day
Varies depending on rental period
Inspected and reused items
Tax-free rental fee, shipping fee not included.
※The rental period is from the delivery date to the collection date.
※Delivery time cannot be specified.
  • Only credit cards accepted
  • Exclusively available via online store
  • Front basket/cane holder included
  • Applicable models: Model F
  • Color: Light Blue
  • Rental period: From 4 days
Order online
For English email support,
please click here